CONTACT & SUPPORT

Last Updated: May 2026

Anchor Gold is committed to maintaining clear communication, operational transparency, and user support within the platform ecosystem.

1. COMPANY INFORMATION

  • Anchor Gold Holdings (Pty) Ltd
  • Registration Number: 2025/975120/07
  • Registered in South Africa

2. SUPPORT CONTACT

General Support & Assistance:

3. SUPPORT SERVICES

Users may contact support regarding:

  • Account assistance
  • Wallet support
  • Onboarding queries
  • Verification procedures
  • Subscription information
  • Transaction-related queries
  • Platform access issues
  • Operational support
  • Compliance-related questions

4. RESPONSE TIMES

Support requests are processed during operational business periods and response times may vary depending on:

  • Request complexity
  • Verification requirements
  • Operational workload
  • Technical investigations
  • Compliance procedures

Anchor Gold does not guarantee immediate response or resolution timelines.

5. VERIFICATION REQUIREMENTS

For security and compliance purposes, users may be required to verify identity before:

  • Account changes are processed
  • Wallet-related assistance is provided
  • Sensitive information is disclosed
  • Transaction-related requests are handled

6. FRAUD & SECURITY REPORTING

Users should immediately report:

  • Unauthorized account access
  • Suspicious wallet activity
  • Suspected fraud attempts
  • Phishing or impersonation concerns
  • Security-related issues

Users remain responsible for protecting their login credentials and device security.

7. COMMUNICATION NOTICE

Official platform communication may occur through:

  • Registered email addresses
  • Official website notices
  • Approved support channels
  • Platform notifications

Users should ensure that contact information remains accurate and updated.

8. IMPORTANT NOTICE

Anchor Gold support services remain subject to operational procedures, compliance requirements, verification standards, and applicable laws and regulations.